CUSTOMER-FACING TEAM MEMBER
Reference Number
Bergbron2021
Description
To provide an excellent service to customers and expedite KFC products in an efficient, friendly, and courteous manner while maintaining a clean and tidy work area
Requirements
– Approach and treat the customer in a courteous, friendly, and efficient manner as laid down in the Service Section of the KFC Manual
– Prepare products using approved KFC procedures
– Monitor product quality by checking and acting upon expiration dates and times for products
– Ensure the correct use of product holding equipment in respect of holding times and temperatures
– Keep the Customer Service Area and Front Counter clean and tidy
– Follow all cash handling procedures as per Company Standards
– Deal with customer complaints as per KFC procedures and bring any customer complaints to the manager’s attention
– Adhere to Yum’s cultural principles
– Be obsessed with Customer Service by achieving standard audit results and wowing our customers on every shift
– Perform other duties from time to time as requested by the Restaurant General Manager/Assistant Manager/Shift Supervisor
Work Level
Skilled
Job Type
Permanent
Salary
Market Related
EE Position
No
Location
Gauteng