The First National Bank is looking for Call Centre Agents in various places. If you have an interest in the call center jobs, this could be your chance.
- About FNB Careers
- Purpose of the job
- Experience and qualifications
- Additional requirements
- Responsibilities
- How to send your application
- How to Apply for other FNB Jobs?
- Steps to follow to apply
- Question time
- Get updates
About FNB Careers
FNB says “At FNB, we’re entrepreneurs at heart. This means we have an owner-manager culture. So whatever your role, you’ll be expected to step up and take ownership, while being supported all the way.” read more
Purpose of the job
Telephonic communication with client base to provide accurate product information in line with standards protocols.
Experience and qualifications
Minimum Qualification: Grade 12.
Experience: 2 years of related experience.
A person must not be an unrehabilitated insolvent.
Additional requirements
Following National Credit Act (NCA) candidates applying for this role will require a credit record check.
Responsibilities
Drive significant growth and profitability in the context of cost management.
Manage costs/expenses within the approved budget to achieve cost efficiencies.
Deliver exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
Resolve all customer queries efficiently and within agreed timelines.
Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines to drive and achieve relevant product and service targets.
Ensure all communications with clients are professional, resulting in compliments.
Ensure client investigation deadlines are met and the consultant keeps the client continually in the loop.
Provision of an efficient administration service through careful and timeous planning, reporting, and updating of all related information.
Comply with governance in terms of legislative and audit requirements.
Ensure efficiency of service productivity and performance in the Call Centre.
Ensure that all issues or feedback arising out of client contact is accurately recorded on the CRM system.
Report on required Call Centre activities and deliveries to improve business results.
How to send your application
For this position, you have to apply online at the FirstRandMobi site.
How to Apply for other FNB Jobs?
All FNB vacancies shall be applied via the official FNB recruitment website.
Steps to follow to apply
Step 1: Go to https://www.firstrandjobs.mobi
Step 2: Click on the FNB Logo on your display
Step 3: Scroll down to view all positions
Step 4: Click on the position you are interested to apply for.
Step 5: View the details of the post including the requirements.
Step 6: If you meet all the requirements, go to the bottom right of the page and click “Apply Now”
Step 7: Login or create an account