Applications Open for the Gold Circle Call Centre Learnership Program. Gold Circle is offering a 12-month Contact Center Operations Learnership Program for dynamic, ambitious individuals who wish to excel in the contact center operations environment. The program aims to equip young, unemployed individuals with the necessary call center skills and knowledge to provide exceptional customer service. The program combines practical and theoretical components, incorporating both structured call center workplace experience and formal learning with an accredited training provider.
Gold Circle is looking for dynamic, vibrant, and ambitious individuals to participate in a 12-month Contact Center Operations Learnership Program.
Applications Open for the Gold Circle Call Centre Learnership Program. This initiative is tailored to meet the needs of candidates aspiring to excel in the contact center operations environment as their chosen career path.
The primary objective of the apprenticeship is to equip young, unemployed individuals with the call center skills, experience, and knowledge necessary to provide exceptional customer service. The program combines practical and theoretical components, incorporating both structured call center workplace experience and formal learning with an accredited training provider.
Successful completion of the program leads to a SAQA-accredited qualification (FET:Contact Center Operations NQF Level 4).
After successful completion of the apprenticeship, the learners would be equipped with the following competencies:
- Understanding and implementing service levels and their monitoring in contact centers
- Monitoring and controlling contact center support staff and their achievement of targets and standards
- Applying to specific contact center customers
- Coaching others in contact center operations
- Analyzing and utilizing contact center statistical data
What to Expect From the Program:
- Fixed-term employment with Gold Circle for 12 months
- Monthly stipendClassroom training
- Practical call center environment and workplace experienceSAQA-accredited qualification
- Mentoring/Coaching
Applicant Requirement:
- A South African citizen in possession of a valid SA ID
- Ages between 18 and 34 (youth) with no criminal record
- Grade 12 certificate
- I am currently unemployed and not studying full-time.
- Currently, I am not participating in any other learnership program.
- Commitment to the learnership program for the duration of 12 months
- Passion for customer service and a professional attitude at all times
- Excellent interpersonal and communication skills
- Ability to communicate proficiently in English
- Ability to complete formative and summative assessments after each module, which form the Portfolio of Evidence (POE).
HOW TO APPLY
APPLY ONLINE HERE ON THE INSTAGRAM PAGE
- Interested applicants are required to submit their curriculum vitae (CV). This should be sent to Nirvana Doodhram at .
- Primary consideration will be given to candidates complementing Gold Circle’s Employment Equity and Transformation Initiative.
Successful completion of the program leads to a SAQA-accredited qualification (FET:Contact Center Operations NQF Level 4). The learners will be equipped with competencies such as understanding and implementing service levels, monitoring and controlling support staff, applying to specific customers, coaching others in operations, and analyzing and utilizing contact center statistical data.
Applicant requirements include being a South African citizen, aged between 18 and 34 (youth), and possessing a Grade 12 certificate. Applicants must be committed to the learnership program for the duration of 12 months, possess excellent interpersonal and communication skills, be proficient in English, and complete formative and summative assessments after each module.
The closing date for applications is not specified. Interested applicants should submit their curriculum vitae (CV) to Nirvana Doodhram at nirvanad@goldcircle.co.za. Gold Circle’s Employment Equity and Transformation Initiative will be given priority consideration.
Closing Date: Not Specified
Company Offering the Opportunity
Applications Open for the Gold Circle Call Centre Learnership Program