Location: Various Towns
To process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner. Selecting this role has a compensation & benefit impact in Kenya. Please contact Reward for details.
Job Description
Execute cash & related transactions: Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached
Dispense and receive physical cash, cheques, traveler’s cheques, drafts, and other financial instruments over the counter to walk-in customers
Process and encash cheques presented by customers for deposit or payout after checking identification, account details, and other prescribed controls.
- Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash Adherence to policies, especially when handling cheques, notes, IDs, etc, under the 2 ID Buddy to prevent fraud.
- Refer any transactions over teller mandate limits to a mandated official and/or line manager for authorization
- Capture all transactions on the Bank system and ensure that all transactions are properly authorized before finalizing the processing
- Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch
- Reconcile your cash at the beginning and end of each day as well as when cash is restocked during the day. Prepare reconciliation reports for audit and management review purposes
- Ensure that journals are processed to recover charges for manual transactions processed for customers
- Ensure adherence to the SARB minimum requirements
- Customer Service: Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions
- Exhaust all attempts to resolve customer inquiries before escalating to other departments or the line manager
- Provide Regular feedback to customers on the progress of their inquiries
- Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers
- Report customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers
- Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, and cheque requisition slips to ensure accuracy and completeness of these documents Ensure accuracy and efficiency when engaging with the customer. Ensure friendly, focused customer interaction at all times Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards
- Ensure adherence to the Corporate Wear policy Maintain a neat workstation at all times Proactively arrange your workspace to ensure sufficient stationery is in place before the branch opening. Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day
- Adhere to the policy and procedure on the issuing of pins and statements to solve the customer at the point of contact. Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance.
- Maintain speed and agility at all times when assisting clients to minimize shortages and surpluses.
- Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educating them on alternative ways of transacting. Educate customers on the use of the Internet Kiosk.
Identifying sales leads: Identity and action sales lead (teller prompts) and cross-selling opportunities - Explain the campaign details, during sales campaigns in brief and direct clients to Sales Consultants for further information
- Effectively use sales tools (e.g. teller prompts) to ensure the provision of leads to contribute to Branch Sales
- Take responsibility for own sales targets and assist daily by providing client solutions according to their product needs to Capture all other leads on SMD once agreed by the client
- Follow up all leads with Sales Consultants on SMD to make sure clients are contacted
- Compliance and Risk Management: Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures Conduct cash counts and visual checks as assigned by the line manager from time to time
- Ensure that all transaction records are kept and/or mailed following Bank procedures Keep transactions records available for control purposes
- Before processing transactions, verify that all information is accurate and complete following the Bank’s procedure. Refer any concerns to the line manager for follow-up and decision-making on whether to proceed
Follow cash management procedures and limits as prescribed
Familiarise yourself with the content of all communication, i.e. circulars, bulletins, risk day agendas, alerts, etc. Adhere to prescribed control measures to prevent fraud, losses, and shortages
Report suspicious transactions as per Money Laundering control frameworks
Complete and maintain applicable registers (Teller and Key registers)
Adhere to safety and security procedures and follow prescribed instructions in event of robbery Cubicles, teller drawers and workstations are to be kept locked when leaving the workstation
Follow off-line procedures and comply with all regulatory and compliance requirements
Manage security items i.e. Cash, Teller stamps, Safe keys, combinations, and FBSS cards in line with policies and procedures
Upskill your knowledge regularly with policies and procedures regarding your daily teller duties, cheques, Fraud, and Foreign Exchange, this will help you also to prevent fraud
Ensure up-skilling on fault reporting and testing processes & procedures of Equipment used in teller environment i.e. note & coin counters, TCR Machines, etc. Adhere to end-of-day procedures (ABSA 3368)
Adhere to Branch Paper mandate when processing and/or authorising transactions, ensure processing within correct limits & mandates
Education
Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce, and Management Studies (Required)
How to Apply
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